vlp2 Privacy Policy

vlp2 collects personal data from you through several channels: directly when you register an account or contact our support team, automatically when you interact with the platform, and from third parties such as payment processors and fraud prevention services. The categories of personal data we collect are described below.

1.1 Registration and Identity Data

When you create a vlp2 account, we collect the following information to establish and maintain your account:

• Full legal name
• Date of birth (for age verification purposes)
• Email address
• Mobile phone number
• Residential address (city, district, and postal code within Bangladesh)
• Username and encrypted password
• National ID Card number, Passport number, or Driving Licence number (provided during KYC verification)

1.2 Financial and Transaction Data

To process deposits, withdrawals, and to comply with anti-money laundering obligations, we collect and retain:

• bKash, Nagad, Rocket, or Upay mobile financial service account numbers associated with your transactions
• Bank account numbers and bank names for bank transfer transactions (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank)
• Transaction amounts, timestamps, and reference IDs for all deposits and withdrawals
• Source of funds documentation where required by our internal compliance protocols

1.3 Technical and Usage Data

When you access the vlp2 platform, our systems automatically collect the following technical information:

1.4 Communications Data

If you contact vlp2 support via email, live chat, or any other channel, we retain a record of that correspondence including your contact details, the content of your messages, and any attachments you provide. This data is used to resolve your query, to train our support team, and to maintain a record of our interactions with you.

vlp2 processes your personal data only for specific, lawful purposes. The table below maps each processing activity to its legal basis and purpose. We do not use your personal data for any purpose that is incompatible with those listed here without first obtaining your explicit consent.

2.1 Automated Decision-Making

vlp2 uses automated processes in certain limited circumstances, including fraud scoring at the point of registration and transaction, and responsible gaming risk assessment based on patterns of play. Where an automated decision has a significant effect on your account (for example, a triggered temporary account restriction), you have the right to request human review of that decision by contacting our support team at support at vlp2.net.

vlp2 does not sell your personal data. We share your data only in the following limited and controlled circumstances:

3.1 Payment Service Providers

To process your financial transactions, we share the minimum necessary data (account number, transaction amount, reference ID) with your chosen payment provider — such as bKash, Nagad, Rocket, Upay, or your nominated bank. These providers process your data under their own privacy policies and are bound by applicable financial data protection regulations.

3.2 Game Software Studios

The games available on vlp2 are powered by certified third-party software studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. To deliver game content and to resolve disputes about game outcomes, these studios may receive your Player ID and relevant session data. They do not receive your full name, payment details, or contact information.

3.3 Compliance and Legal Authorities

vlp2 may disclose your personal data to law enforcement agencies, regulatory bodies, or other governmental authorities where we are legally required to do so, or where disclosure is necessary to prevent fraud, money laundering, or other criminal activity. In such cases, disclosures are made strictly to the extent required by the applicable legal obligation.

3.4 Technology and Infrastructure Partners

We use reputable third-party technology providers for functions including cloud hosting, cybersecurity, analytics, and customer support tooling. These providers act as data processors under our instructions and are contractually required to implement appropriate security measures and to process your data only for the purposes we specify.

vlp2 uses cookies and similar tracking technologies on the platform to ensure it functions correctly, to keep you logged in, and to analyse how the platform is used so we can improve it. A cookie is a small text file placed on your device by our web server when you visit the platform.

4.1 Types of Cookies We Use

4.2 Managing Cookies

Strictly necessary cookies cannot be disabled as they are essential to the operation of the platform. For all other cookie types, you may manage your preferences through your browser settings. Most modern browsers allow you to block or delete cookies — please refer to your browser's help documentation for instructions. Note that disabling functional cookies may affect your experience on the platform.

vlp2 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by our legal and regulatory obligations. The following retention periods apply as a general guide:

When a retention period expires, data is either securely deleted from our systems or irreversibly anonymised so that it can no longer be linked to an identifiable individual. Anonymised, aggregated data may be retained for longer periods for statistical and analytical purposes.

As a vlp2 player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our privacy team at support at vlp2.net with your full name and the email address associated with your account. We will respond to all verified requests within 30 days.

6.1 Right of Access

You have the right to request a copy of the personal data vlp2 holds about you. We will provide this in a clear, structured format. We may ask you to verify your identity before fulfilling an access request to protect your data from unauthorised disclosure.

6.2 Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. For basic account details such as your email address or phone number, you may be able to update these directly through your account settings. For identity documents and other verified data, please contact support.

6.3 Right to Erasure

You may request that vlp2 delete your personal data where: (a) the data is no longer necessary for the purpose it was collected; (b) you withdraw your consent and there is no other legal basis for processing; or (c) you object to the processing and there are no overriding legitimate grounds. Note that this right is subject to legal retention obligations — we cannot erase financial records or KYC data that we are legally required to retain.

6.4 Right to Restrict Processing

In certain circumstances, you have the right to request that we restrict the processing of your data — for example, while we verify the accuracy of data you have disputed, or while an objection to processing is being assessed.

6.5 Right to Data Portability

Where processing is based on your consent or on a contract, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format. You may also request that we transmit this data directly to another controller where technically feasible.

6.6 Right to Object to Marketing

You have the right to object at any time to the processing of your personal data for direct marketing purposes. If you opt out of marketing communications, you will continue to receive transactional communications that are necessary for the operation of your account (such as deposit confirmations and security alerts).

vlp2 takes the security of your personal data seriously and implements a layered set of technical and organisational measures to protect it against unauthorised access, disclosure, alteration, or destruction.

7.1 Technical Safeguards

• SSL/TLS encryption: All data transmitted between your device and vlp2 is encrypted using TLS 1.2 or higher. Look for the padlock icon in your browser's address bar when using the platform.
• Password hashing: Account passwords are stored as salted cryptographic hashes. vlp2 staff cannot see your plaintext password and will never ask you to provide it.
• Access controls: Access to personal data is restricted on a strict need-to-know basis. Staff access to player data is logged, monitored, and subject to regular audit.
• Intrusion detection: Our infrastructure is protected by automated intrusion detection and prevention systems that monitor for suspicious activity around the clock.
• Data backups: Player account data is backed up regularly and stored in geographically redundant, encrypted storage to ensure availability and recovery in the event of a system incident.

7.2 Your Role in Security

While vlp2 maintains robust security on its side, the security of your account is also dependent on the actions you take. We strongly recommend that you:

• Use a strong, unique password for your vlp2 account that is not used on any other platform
• Enable two-factor authentication (2FA) on your account where available
• Never share your login credentials with anyone, including with individuals claiming to be vlp2 staff — vlp2 staff will never ask for your password
• Log out of your account when using a shared or public device
• Contact support at vlp2.net immediately if you suspect unauthorised access to your account

7.3 Data Breach Notification

In the unlikely event of a personal data breach that poses a risk to your rights and freedoms, vlp2 will notify affected players without undue delay. Notifications will be sent to the email address registered on your account and will include the nature of the breach, the categories of data affected, and the steps we are taking to mitigate the impact.

If you have any questions about this Privacy Policy, wish to exercise any of your privacy rights, or have a concern about how vlp2 has handled your personal data, please contact us through the following channel:

Privacy Support: support at vlp2.net
Subject line: "Privacy Enquiry" or "Privacy Rights Request"
Response time: 5 business days for acknowledgement, up to 30 days for resolution
Language: English

8.1 Policy Updates

vlp2 reviews this Privacy Policy periodically and may update it to reflect changes in our data processing activities, applicable law, or industry best practice. When we make material changes to this policy, we will notify registered players by email and update the "Last Updated" date at the top of this page. We encourage you to review this page regularly. Continued use of the platform after any update constitutes acceptance of the revised Privacy Policy.